Refunds & Returns

Last updated: 24 September 2026

Email theteam@simplescreen.irish before returning anything. We aim to answer support messages within two business days.

Your right to cancel an online order

For most standard goods bought online, you may tell us in writing that you are cancelling within 14 days after you receive the goods. You then have a further 14 days to return them. You do not need to give a reason. Products bought from another retailer must be returned to that retailer.

You are responsible for the direct cost of a change-of-mind return unless we agree otherwise. Keep the goods in reasonable condition and include proof of purchase. We may reduce a refund only where handling beyond what is necessary to establish the goods' nature, characteristics and functioning has reduced their value.

Made-to-order and personalised goods

The statutory cooling-off right does not apply to goods made to your specifications or clearly personalised. This may include screens or materials cut or manufactured to measurements you supplied. Standard, unaltered stock remains subject to the ordinary online cancellation rules.

Refund timing

Where the statutory cancellation right applies, we refund eligible payments using the original payment method within 14 days after receiving the returned goods or evidence that they were sent back, whichever is earlier. We may withhold the refund until then.

Faulty, damaged or incorrect goods

Your rights under the Consumer Rights Act 2022 are separate from the change-of-mind rules and are not limited by this policy. Contact us promptly with your order number and clear photographs if goods arrive damaged, are incorrect, faulty or not as described. We will explain the available repair, replacement, price reduction or refund remedy.